9.00am – 1.30pm

Detail

Richard Osborne, Deakin University, Australia
"Comprehensive evaluation and quality monitoring of self management support interventions: the heiQ system"

Does your self-management support (SMS) intervention work? For whom? Why? Is it easy, hard or impossible for you to communicate the findings to your stakeholders?

In this interactive workshop the diversity of SMS interventions will be exposed and, using a framework approach, ways to collect pertinent data on the impact of SMS will be provided. Within this framework the needs of stakeholders (consumers, course providers, healthcare professionals, commissioners and funders) will be explored to help specify optimal and tailored ways to present evaluation data.

The Health Education Impact Questionnaire (heiQ) was developed to fill a gap in SMS evaluation and to serve both the people delivering or commissioners programs and the funders of self-management interventions. It is available in 18 languages and used across numerous chronic conditions and types of interventions. It is also used in numerous randomised controlled trials.

Ongoing quality monitoring in health education is often not well understood and can be found to a burden on consumers and SMS providers. This workshop will cover ways to enable evaluation and quality monitoring to serve the consumer, educator, practitioner through to the policymaker.

The workshop will cover: clarifying the purpose of evaluation; intervention content; likely immediate, intermediate and long-term impacts; and specific tools for evaluation, including the heiQ and other commonly used measures. A new measure of Health Literacy will be introduced as a fundamental indicator of the need for SMS and the quality and impact of SMS interventions.

Anne Kennedy, NPCRDC
"Using the WISE approach in primary healthcare"

In this workshop, members of the research team will present the background to the development of the WISE approach. We will describe a training package designed to be delivered to all the staff of a general practice which is currently being used as part of a randomised controlled trial in primary care, giving examples of content and structure.

The WISE (Whole Systems Informing Self-management Engagement) approach aims to make self care support part of normal, everyday routine throughout a primary care practice. It has been developed to improve the benefits of self care support by: 1) linking patients’ self care needs, abilities and values to the management of their condition; 2) engaging and involving health professionals in giving self care support; and 3) making sure self care support fits into health care systems.

The aims of the workshop will be to use the exemplar of how the WISE training has been rolled out in a health care community to help participants understand the background and theory underpinning the WISE approach; review and discuss the materials and tools used in the training; share learning about the development and research for such approaches; and discuss the primary care context of the WISE approach and how this relates to areas of interest to the workshop participants.

Tanya Packer, School of Occupational Therapy, Dalhousie University, Canada
"Self-management programme design and delivery – ensuring quality using the Quality Self-management Assessment Framework (Q-SAF)"
Researchers, managers and most importantly, practitioners, have recognized the wide variation in content, delivery and organization of self-management programs, making it difficult to define a “self-management program”. The Q-SAF was developed to fill this gap. The four domains of (Content and Delivery; Reach, Consistency and Sustainability; Workforce; and Organizational Support) have proven helpful in improving existing programs through quality monitor cycles and as a framework for new program development. Similarities and differences between programs can also be systematically documented.
This workshop will include an analysis of the existing knowledge base related to quality within self-management programmes as well as practical experience using the Q-SAF. It will be most useful to practitioners who have or are about to develop new self-management programs. Program managers with an interest in embedding programs in existing systems will also find the workshop of interest.

Craig White,
"Co-producing health approach to supporting self management in consultations"
This workshop will focus on enabling self management through the structure and process adopted within healthcare consultations. Participants will be encouraged to identify the way in which they currently organise consultations and to reflect on the extent to which this enables and facilitates self management. Factors known to support self management will be presented and participants will discuss how consultation processes and content can be configured in ways that integrate this effectively.